General Troubleshooting 4 "R"s for issues:
1.) refresh:
- Channels/Movies: Live TV > click the 3 dots in the top right-hand corner > Select "Refresh Channels, Movies, and Series"
- EPG: Live TV > click the 3 dots in the top right-hand corner > Select "Refresh TV Guide"
2.) restart device and app
3.) reinstall app and try to login again
4.) restore (factory reset) if Fire Stick and previous steps did not work and try to login again